FAQs

Standard delivery: Flat rate $10 NZD
Rural delivery: Flat rate $15.70 NZD (includes rural surcharge)
Free shipping: Orders over $150 NZD (standard & rural)
Click & Collect (Pickup): FREE pickup from Halswell, Christchurch. Pickup details will be emailed when your order is ready.

Most orders (1–3 lunchboxes) are under 3kg. Orders over 3kg may incur an extra charge.

See our full Shipping information

We dispatch all orders within 1–2 working days from Christchurch, using NZ Post or Aramex.

Delivery times (guidelines only):
South Island (urban): usually 1–3 working days
North Island (urban): usually 2–5 working days
Rural addresses: please allow an extra 2 working days

All orders are sent with tracking — you can track your orders via

NZpost: https://www.nzpost.co.nz/tools/tracking

Aramex: https://www.aramex.co.nz/tools/track/

Pre-orders: ship once stock arrives (estimated dates shown on product pages).

No worries! We offer 30-Day Easy Returns. If you’re not satisfied, simply return your product unused and in its original packaging for a refund or exchange. (Return shipping is at your cost unless the item is faulty or damaged.)

See our full Refund Policy for details.

We’ve got you covered. If your product arrives damaged or develops a fault, please contact us with photos. We’ll arrange a replacement or refund at no cost to you. All our products are covered by the NZ Consumer Guarantees Act.

See our full Refund Policy for details.

Yes! Click & Collect is now available 🎉 Pickup from Halswell, Christchurch — we’ll email you details when your order’s ready.

We carefully manage our supply chain so we don’t overpay and don’t pass unnecessary costs on to you. This means lead times can be longer — but it keeps prices fair, and good things are always worth the wait!

Yes — payment is taken at checkout to secure your order. Stock is limited, so this guarantees your lunchbox.

Yes, you can cancel anytime before your order ships and receive a full refund.

We’ll let you know straight away by email if there are any updates to your timeline.

When you buy two products, you’ll get the second one for 10% off. If the two products are different prices, the discount will automatically apply to the lower-priced item.